Frequently Asked Question

FAQ topics

Q1.Can you guarantee uptime?

While no service can guarantee 100% uptime, our cloud-based HRMS software is designed to deliver industry-leading reliability with a 99.9% uptime guarantee. Our robust infrastructure, continuous monitoring, and dedicated support team ensure your system remains operational and secure around the clock.

Q2. Can employees clock in and out from their mobile devices?

Yes, employees can clock in and out using their smartphones, tablets, through our mobile-friendly interface or dedicated app and we integrates with various biometric devices such as fingerprint and facial recognition systems for accurate and secure time tracking.

Q3. What kind of support is available for the Timekeeper?

We offer 24/7 customer support through various channels, including phone, email, and live chat. Our support team is always ready to assist you with any issues or questions.

Q4. Can the Timekeeper be customized to fit our company’s specific needs?

Yes, it is highly customizable. We can do custom implementations according to your needs.

Q5. Are there any training resources available?

Yes, we provide comprehensive training materials, including video tutorials, user manuals, and webinars to help you get the most out of the Timekeeper module.